Help centre
Frequently asked questions
Payment, shipping, returns, and accounts — clear answers before you buy.
Orders
Do I need an account to order?+
Yes. Guest checkout is not available. Sign up, add a detailed address, then place your COD order.
Why do you ask for muhalla, street and house number?+
Detailed addresses reduce failed deliveries and return-to-origin (RTO) cases.
Returns
Can I return a product?+
Unused items in original packaging can be returned within 7 days subject to our returns policy.
Shipping
Which cities have Cash on Delivery?+
Currently Gujranwala only. More cities will open as our warehouse network expands.