SastaGym

Returns

Fair support for genuine damage — clear proof on WhatsApp, human inspection, then a real resolution. Change of mind is not accepted.

WhatsApp team Order history

Damaged product

WhatsApp video first — then we inspect

Agar product damaged mile, pehle packing / unboxing ki clear video WhatsApp par bhejein. Hamari team inspect karegi, phir aapko resolution diya jayega.

Send WhatsApp video

If the product looks damaged, send a clear before-opening / unboxing video on WhatsApp — show packing, seals, and the issue.

Team inspects

Our team reviews your video, order number, and packing condition carefully before any decision.

You get a resolution

After inspection we confirm replacement, repair path, partial credit, or refund — whatever fits the verified case.

Tip: Video mein order number, outer carton, seals, aur damage clearly dikhayein. Photos alone help — video is preferred for heavy equipment.

Change of mind is not accepted

Gym freight is heavy and costly to move twice. “I changed my mind” / wrong size guess / don’t need it anymore is not a valid return reason once the order is delivered in good condition.

Please check specs, dimensions, and weight carefully before you place the order.

Report damage fast

Contact us within 48 hours of delivery with your order number and WhatsApp video. Late reports without proof are harder to verify.

Start on WhatsApp

Policy clarity

What we can help with

Usually eligible

Damaged in transit (with clear video proof)
Wrong item shipped vs your order
Manufacturing defect reported quickly
Sealed unused item within the stated window (case-by-case)

Not accepted

Change of mind / “I don’t want it anymore”
Buyer’s remorse after delivery
Opened consumables / hygiene-sensitive goods (unless faulty)
Damage from wrong use, misuse, or self-modification
Late claims without video or order proof

After approval

Approved cases may get a replacement or refund. COD refunds are usually paid via bank transfer or store credit after the item is received and inspected (when a return pickup is required).

Sealed unused products may be reviewed within 7 days — still subject to inspection. Opened supplements and hygiene items are not returnable unless faulty.